How do I book and buy packages for my family members in the app?

If you pay for other people at your facility, such as your children, your partner or your employees, your facility can link them to your account as a family account. You become the guardian and they become your dependants. You can then book, cancel and buy packages for them from your own Octiv app, without logging in to their accounts.

Setting up a family account
Only your facility can add or remove family members. Ask a staff member to link your family members to your account. They can link people who already have an Octiv profile, or create new profiles for them.

There are two kinds of family member:

Own login — has their own email address and Octiv app login, and can also book for themselves on their own phone.
No login — has no email address or app account, for example a young child without a phone. You manage everything for them, and their emails (such as booking confirmations, contracts and waivers) come to you.

Seeing your family members

Tap your profile (the circle with your initials in the top-left corner) to open My Account.
Select the Accounts tab.
Under Family Members, you'll see everyone linked to you, with their age, their login type, and whether they can buy in the app (for example Can't buy).
Tap a family member to see their packages and sessions available, change their app permissions, or tap Buy a Package for [name].

Switching to a family member's profile

Your family members are added to your Linked Users automatically, so you can open their profile without logging out or entering their login details:

Open My Account and select the Accounts tab.
Under Linked Users, find the family member under Members.
Tap the ⇌ icon next to their name to switch to their profile.

You don't need to switch to book or buy for them, though. You can do both from your own profile, as shown below.

Booking a class for a family member

Tap Book on the class as you normally would.
On "Who is this booking for?", you'll see You and each family member, with the package each person would use for that class, or "No package for this class" if they don't have one that covers it.
Select the person and tap Continue.
If that person has more than one package, choose which package to use.

This works for every family member linked to you, whether they have their own login or not. Cancelling a booking and joining a waitlist work the same way: you're asked who it's for. Your Bookings tab shows your own bookings and each family member's bookings separately.

Buying a package for a family member

Go to Buy and, on the Packages tab, tap Buy New Package.
On "Who is this package for?", select yourself or the family member.
Tap Choose a Package and complete the purchase.

You can also go to My Account >> Accounts >> Family Members, tap the family member, and tap Buy a Package for [name].

Each person needs their own package, because packages can't be shared within a family. You're billed for your family members' packages, and their charges appear on your invoices.

Can my family member buy things in the app themselves?

Family members with no login can't buy anything in the app; you buy for them. For a family member with their own login, you choose what they can do. Go to My Account >> Accounts >> Family Members and tap their name. Under App Permissions:

Buy Packages in App — when on, they can buy packages themselves, and you're billed. When off, they can't buy packages, but they can still book with the packages you buy them.
Buy from the Store — when on, they can buy store items themselves, and those are billed to them.
Book Their Own Classes — they can book from the packages they already have.

Buying is off by default. Your facility can also change these permissions for you.

Why can't my family member switch to my account?

Family accounts are designed with privacy and security in mind. By default, you as the guardian can switch into your family member's account, but they can't open yours. This is intentional.

If you want a family member with their own login to be able to switch to your account, do this while logged in to their account in the Octiv app:

Tap the profile circle in the top-left corner to open My Account.
Select the Accounts tab.
Next to Linked Users, tap Link.
Select Log in to additional user and enter your (the guardian's) login details.

Once linked, you can switch between the accounts with the ⇌ icon without logging out.

⚠ Please note: this also lets your family member open your account from their own device, so think about the privacy implications before setting it up.

Good to know

To add, remove or change who is in your family account, contact your facility. You can't change family links in the app.
If an invoice that covers your whole family becomes overdue, and your facility blocks bookings for overdue invoices, nobody in the family can book until it's paid. If the overdue invoice is for one family member only, only that person is blocked.