Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

How do I add an additional facility to my Octiv app?

Joining an additional facility without creating a new Octiv account

Overview
If you are registered at one Octiv facility and want to join a second facility that also uses Octiv, you do not need to create a new account. You can link the new facility to your existing profile.

Steps to Add a Second Facility
1. Ask the new facility for their Octiv sign-up link.

  1. Open the sign-up link on your phone or browser.
  2. When prompted, select "Yes, I have an account" — do NOT register as a new user.
  3. Log in with your existing Octiv email address and password and follow the remaining steps to Submit.
  4. The additional facility will now also appear in your app as soon as your membership has been activated.

⚠ Warning: If you create a new account instead of linking, you will have two separate profiles which cannot easily be merged. Always select "Yes, I have an account" on the first page of the sign-up flow. Should this happen please reach out to Octiv Support to help you merge them.

For Facility Staff
Facility staff can also add an existing Octiv member if the member already has an account at another facility, once the email has been added the system will recognise and prepopulate their contact information. Contact Octiv Support if a member has accidentally created a duplicate account — the accounts can be merged.