How do I add a new facility or location?
Setting up a new facility location in Octiv
Setup Checklist for a New Location
1. A new location cannot be created by the facility but will need to be created by the Octiv team
If the New Location Requires Vitality Integration
For CrossFit or Hyrox affiliate locations, Vitality vetting must be completed separately for each new location. Contact the Vitality Fitness team at VitalityFitness@discovery.co.za.
Migrating Members to a New Location
1. Compile a list of members to be migrated (name and email).
- For each member: Members >> [Member] >> Profile >> Account Details >> Primary Location >> Update.
- For bulk migrations, contact Octiv Support with the member list and new location name.
⚠ Members with active debit orders must have their payment method reviewed before location migration — debit mandates may be location-specific.
Closing a Location
Octiv requires notice, as per your agreement, before deactivating a location. Migrate all members to a remaining location before the deactivation date. Once a location is deactivated, members still assigned to it will lose access.
Updating a location's address
- Go to Settings >> Facility & Location and open the Location Settings tab.
- Choose the location at the top.
- In the Address section, update the Physical Address and check the Address Details. Make sure the Map Pin shows the right place, because this is the map shown on your Octiv Explore profile.
- Click Submit.
If the address still shows incorrectly after saving, contact Octiv Support.