How do I add a new facility or location?

Setup Checklist for a New Location 1. A new location cannot be created by the facility but will need to be created by the Octiv team If the New Location Requires Vitality Integration For CrossFit or Hyrox affiliate locations, Vitality vetting must be completed separately for each new location. Contact the Vitality Fitness team at VitalityFitness@discovery.co.za. Migrating Members to a New Location 1. Compile a list of members to be migrated (name and email). 2. For each member: Members >> [Member] >> Profile >> Account Details >> Primary Location >> Update . 3. For bulk migrations, contact Octiv Support with the member list and new location name. ⚠ Members with active debit orders must have their payment method reviewed before location migration — debit mandates may be location-specific. Closing a Location Octiv requires 30 calendar days' notice before deactivating a location. Migrate all members to a remaining location before the deactivation date. Once a location is deactivated, members still assigned to it will lose access. Facility Address Showing Incorrectly in Emails Update the address via:Settings >> Comms >> Location Details >> View/Edit If the address still shows incorrectly in outgoing emails after saving, contact Octiv Support who can update it on the backend.