How can I implement a late cancellation charge or no-show penalty?

Does Octiv Have a Native Late Charge Feature?
Octiv does not currently have a built-in automated late cancellation or no-show penalty that charges members automatically. However, there are two approaches facilities use:

Option 1 — Credit Deduction
1. Set a cancellation window in your class settings (e.g. cancellations must be made at least 12 hours before class).

1. If a member cancels within the window or no-shows, manually deduct a session from their package: Members >> [Member] >> Packages >> Adjust Credits
2. Add a note to the member's profile explaining the deduction.

Option 2 — Manual Invoice
1. When a no-show or late cancel occurs, create a manual invoice for the penalty amount: Members >> [Member] >> Billing >> Add Invoice

1. Set the description to "Late cancellation fee" or "No-show fee".
2. The member can pay via the app or EFT.

Setting a Cancellation Window
Settings >> Classes >> Cancellation Window

This defines how far in advance members must cancel. Cancellations within the window can be flagged or blocked depending on your settings.

⚠ Communicate your cancellation and no-show policy clearly to members in your facility terms and conditions and in class booking confirmation emails.