How does someone buy a drop-in?
How a member purchases, books and cancels drop-ins for Group Classes or Sessions
Visitors buy a drop-in through your Drop-In link, or through your Schedule With Drop-In link (your timetable, where visitors can pay). Both are under Settings >> Widgets. They don't need the app or a membership. They're saved under Leads, not Members.
How someone buys a drop-in
- They select a drop-in package and click Confirm. Each package gives a set number of sessions, so there's no quantity to choose.
- They enter their details (name, surname, email address and mobile number, plus an optional note), tick I accept the terms of the Waiver, and click Submit.
- Online payments: a payment window opens for their card. Cash payments: an unpaid invoice is created and emailed to them, and they can pay by EFT or in cash at their first session.
- They get an email with a link to the invoice and a booking link. They use the booking link to book and cancel their classes.
Drop-in buyers can't join a waiting list; waiting lists are only for members.
The drop-in emails
Two emails go out when someone buys a drop-in: one to your staff and one to the person who bought it. To change them, go to Settings >> Comms >> Leads >> New Drop-In and click View/Edit. When you edit them, keep the placeholders (the fields in brackets) so the person's details and booking link still pull through.
Related articles
- What is a drop-in?, including how to see which class a drop-in booked
- How do I set up Drop-In packages?
- How do I set up the drop-in widget?