- Help Center
- General
- Does Octiv have Access Control Set up & How can I Control Access for Entry?
-
Staff Management
-
Packages
-
Scheduling
-
Drop-Ins
-
Leads
-
PT Sessions
-
Workouts
-
Manage Bookings and Attendance
- How Can I Manually Book Members In?
- Can I Book Non-members Into A Class?
- Can I Book Leads Into A Class?
- The Waiting List Explained
- Checking A Member In
- Troubleshooting Bookings
- Troubleshooting QR Code
- How do I track my Member Attendance?
- Booking Badges
- Cancellation Options (Staff)
- Cancellation Statuses on Roster
-
General
- Does Octiv have Access Control Set up & How can I Control Access for Entry?
- How to Enable and Disable a Package from the Signup Widget
- Package Sign Up Settings through the Widget:
- Sign Up Widget Explained
- Widget Set Up and Integrations
- How do I change my Logo/ Signature/ Reply to email/ Disable or Enable Comms?
- How to adjust members booking view
- App: Buy packages
- COVID-19 Feature
- Exports
- How do I find and activate CAP Programming
-
Accounts
-
Comms
-
Paystack (Online ADHOC payments RSA only)
-
Netcash (RSA only)
-
Three Peaks (RSA only)
-
Stripe (Online ADHOC payments Rest of the World)
-
Members
Does Octiv have Access Control Set up & How can I Control Access for Entry?
Access control with Octiv works via the check-in QR code. We do not offer gated access control nor integrate with any other gated access control programmes.
Access control with Octiv works via the check-in QR code. We do not offer gated access control nor integrate with any other gated access control programmes.
Your facility's unique QR code can be found under Check-In.
If your facility has multiple locations make sure to select the correct location.
You can either have your QR code digitally visible on a table or screen in your facility or printed out.
We suggest placing the check-in QR code so it is visible for your members at the entrance of your facility or where your members gather before the class begins.
On arrival members will scan the QR code within their Octiv app and check in for the class they are joining.
If a member forgets their phone, or to check-in the trainer can do it from their staff profile.
See: Checking a member in.