Debit Order Subscriptions

Debit Order Subscriptions allow you to bill members through direct debit (Stripe Connect or GoCardless) for billing-linked packages. This means your debit order members can now be on subscription-based billing — just like card members.

What's New

• Debit Order Subscription is now available as a payment type for all billing-linked packages
• Works with both Stripe Connect and GoCardless
• Supports weekly and monthly recurring billing, as well as billing-linked packages
• Existing debit order members can be converted to Debit Order Subscription
• All mandate workflows remain the same

Setting Up Debit Order Subscriptions

Sign-up settings

Go to Settings > Sign Up. You'll see Debit Order Subscription listed as an available option for your sign-up flow, provided GoCardless or Stripe Connect is enabled as your payment gateway.

Converting an Existing Member

If a member is already on a standard debit order, you can move them to Debit Order Subscription:

1. Open the member's profile
2. Select Debit Order Subscription as the new payment type
3. Choose the billing date (match their existing billing date to avoid confusion)
4. Click Submit

Their existing mandate will be converted and carried over — the member does not need to sign a new mandate.

Changes to the Accounts Section

Subscriptions Page

All your members now appear in one place on the Accounts > Subscriptions page, regardless of payment type. You'll notice the following changes:

• A new Payment Type column showing whether a member is on Card, Cash/EFT, or Debit Order Subscription
• A Payment Type filter to view only a specific type
• The Card Status column has been removed — card statuses now have their own page

Cards Page

Card statuses now have their own dedicated page at Accounts > Cards for faster loading and easier management. Here you can see which members have a linked card, whether it's active, expiring soon, or expired — and open the onboarding link if a member needs to re-link their card.

Mandates Page

The Accounts > Mandates page has not changed. All mandates still appear here, regardless of whether a member is on a standard debit order or Debit Order Subscription.

How Mandate Workflows Work

Mandate workflows remain the same as before:

• When a staff member creates a new member on Debit Order Subscription, the member receives an email with a mandate to sign
• When you convert an existing member to Debit Order Subscription, they receive an email to sign a mandate (if one isn't already in place)
• If a member has not signed their mandate, they will not be able to book classes

FAQ

Does this affect my existing debit order members?
No. Existing debit orders are not changed. You can choose to convert individual members to Debit Order Subscription at your own pace, or leave them as they are.

What's the difference between Debit Order and Debit Order Subscription?
Standard Debit Order works on its own fixed billing cycle. Debit Order Subscription ties billing to the member's individual billing anchor date, just like card subscriptions — allowing it to work with billing-linked packages.

Which payment providers are supported?
Debit Order Subscription works with Stripe Connect direct debit options (SEPA, Bacs, BECS) and GoCardless.

Do members need to sign a new mandate when converted?
If the member already has a signed mandate, it carries over. If they don't, they'll receive an email to sign one.

What happens if a member hasn't signed their mandate?
They won't be able to book classes — the same as the current debit order workflow.

Why was the Card Status column removed from Subscriptions?
Card statuses have moved to their own dedicated page (Accounts > Cards) to improve page performance and make it easier to manage card expiries separately.

Can I use Debit Order Subscription for non-billing-linked packages?
Yes. It works for regular weekly and monthly recurring packages as well as billing-linked packages.

Will my mandates page change?
No. All mandates continue to appear on the Accounts > Mandates page, regardless of whether the member is on a standard debit order or Debit Order Subscription.