Converting a member to a staff user & vice versa

How do I add a member as a staff user?

A member and a staff member cannot have the same username (email address), so two separate accounts need to be created should the user wish to have both a member account and a staff account.

When adding a user to the platform they will need a unique username (email address) in order to access the app.

To create a staff user account:
See “Adding Admin Staff and Trainer’s”

Adding a new member:
See "How to create a new member account"

If the user does not have two unique email addresses for their respective accounts they will need to edit the members email address to a fictitious email, or visa versa.

It is suggested that the staff account is set up with the email address that is primarily used.

Once the account has been created, please remember to assign your staff member access to their location by going back into their account > access > select the location > submit. Please note only the owner can assign a staff member access to a location.