---
title: How do I let members buy packages in the app?
description: Enable packages for in-app purchase and see what happens for each package type and payment gateway.
---

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# How do I let members buy packages in the app?

## Letting members buy and upgrade packages themselves in the Octiv app

You can let members buy packages directly in the Octiv app - a frictionless way for them to upgrade or buy a new package on demand, without back-and-forth with your team. This is set per package, so only the packages you enable are available for self-purchase.

**Enable a package for app purchase**  
*Settings >> Packages >> Actions (next to the package) >> Edit >> tick "Allow purchase of package through Octiv mobile app?"*. Work through all your packages and enable or disable each one as needed.

The payment methods available in the app are the same ones you have selected for new sign-ups in your sign-up settings.

**How a member buys a package**  
In the app menu: *Packages >> Buy a new package >> select the package >> choose a payment method >> accept the Contract & Waiver >> Sign up*. For the member's view of this, see [How do I buy a package in the Octiv app?](https://knowledge.octivfitness.com/how-do-i-buy-a-package-in-the-octiv-app?hsLang=en)

**What happens after purchase**  
This depends on the package type and your payment gateway:

- **Limited package + ad-hoc gateway (Paystack or Stripe):** the member pays immediately by card. Once the payment succeeds the sessions are released, and the invoice is created, sent, and marked paid automatically.
- **Month-to-month package + debit order (Netcash, Three Peaks, or GoCardless):** the member is asked to complete their debit order details / GoCardless mandate.
- **Limited package + no ad-hoc gateway:** the member is told the invoice must be paid first. The invoice is created automatically, but the sessions are only released once you [record the invoice as paid](https://knowledge.octivfitness.com/how-do-i-record-a-manual-or-ad-hoc-payment?hsLang=en) under *Accounts >> Invoices*.
- **Month-to-month package + no debit order:** the package is added to the member's profile automatically and they can start booking straight away. An invoice is created automatically, which you [record as paid manually](https://knowledge.octivfitness.com/how-do-i-record-a-manual-or-ad-hoc-payment?hsLang=en) under *Accounts >> Invoices*.

If the purchase notification is switched on, the owner/admin receives an email each time a package is bought through the app, showing the member's name, the package purchased, and the payment type.

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