App: Buy packages
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      App: Buy packages

      Members have the option to buy packages via the app. We believe that this will aid retention by having a frictionless way to upgrade or buy a new package on-demand, without the need to have back and forth communication.

      This option is only available to enabled packages. 

      Go to Settings > Packages > Click on the Actions button next to the package > Edit > Select or Deselect "Allow purchase of package through Octiv mobile app?" 

      Payment methods that are available within the app are the same payment methods selected for new sign-ups in your sign-up settings. 

      Once a package is purchased through the app the studio will be notified by email. This email includes the member's name, package purchased as well as payment type. 

      Note: Make sure to go through all your packages and enable or disable the packages allowed for purchase through the app. 

      Buy Packages in app

      In the app menu > Click on Packages Menu button > Buy a new package > select package > Choose payment method > Accept Contract & Waiver > Sign up 

      For Limited packages integrated with Adhoc payments: 

      If the facility is integrated with Paystack or Stripe the member will be asked to pay immediately via credit card. Once the payment is successful the sessions are released. 

      The invoice is automatically created, sent and marked as paid on the Octiv platform. 

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      For Month to Month packages integrated with a Debit Order: If the facility is integrated with NetCash, ThreePeaks, or GoCardless the member will be asked to fill in their Debit Order information/ GoCardless Mandate. 

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      Email

      For Limited packages with no Adhoc payments: 

      If the facility is not integrated with Paystack or Stripe the member will receive a message that the invoice first has to be paid before the purchased sessions are released. 

      The invoice is automatically created, however, only once the invoice is marked as paid under accounts > invoices will the sessions be released.

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      For Month to Month packages integrated with NO Debit Order:

      If the facility is not integrated with a Debit Order webhook the members month to month package is automatically added to their profile and they are able to start booking.

      An invoice is automatically created, which the staff member will have to record manually as paid.  accounts > invoices

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