How do I change my email logo, signature and reply-to address?

Each location has its own email settings: the logo, signature, sender name and reply-to address on the emails Octiv sends for it, and a switch to turn all its emails on or off.

Change a location's email settings

1. Go to Settings >> Comms and open the Location Settings tab.
2. Choose the location from the Locations list on the left.
3. Under Location Details, change what you need:
   • Send Email Notifications: Enabled or Disabled. Disabled stops all automated emails from this location.
   • Reply To Email Address: where members' replies go.
   • Sender Name: the name members see the email from.
   • Signature: the sign-off at the bottom of each email.
   • Location Logo: upload or drag in your logo (max 4 MB, PNG recommended), or use Replace or Remove.
4. Click Update.

Booking Milestones

The same tab has Booking Milestones for each location. When a member reaches a milestone number of bookings, Octiv sends them a celebration email and creates a staff task to congratulate them. The defaults are 10, 20, 30, 50 and 100 bookings. Remove any you don't want, or enter a number under Add milestone (number of bookings) and click Add.

To switch individual emails on or off, or edit their content, see How do I disable or edit my Notifications?