Help Center
Go to www.octivfitness.com
Contact Octiv Support
Staff Management
Adding Admin Staff and Trainers
Editing Staff Details
Account Access for Staff
Disable staff from overbooking members
Member packages and outstanding amounts in a class
Managing Trainer’s/Staff Rates
Converting a member to a staff user & vice versa
Password reset
Packages
Package Categories and Priority
How to Set Up a New Package
Location specific Packages
Setting Up Packages to be Charged via ADHOC Payment Gateway (Paystack/ PayNow/ Stripe)
How to add a package to a members profile manually
How to manually add a package to members via the schedule
Scheduling
Adding a Class (Once-Off & Recurring)
Deleting a Class Instance or Series
Editing a Class Instance/ Series
Trainer's Report
Print class list
How to bulk delete single classes
Location Tags
Drop-Ins
Drop-Ins Overview
Setting up Drop-In Packages
Drop-In Widget
How a Member Purchases Drop-Ins
Leads
How do I Capture Leads?
Can I Bulk Upload my Leads?
Using Lead Widgets
How can I Track my Sales Pipeline?
How to Convert a Lead into a Member
Emailing my Leads
Booking a Lead into a Class
PT Sessions
Adding Personal Training Sessions
Deleting A Session Instance Or Series
Editing Session Instance/Series
How Do I See How Many Sessions A Trainer Has Given?
Workouts
How to add Programmes
Manage Workouts
Create New Workout
How to Edit a Workout
How to Add your Own Facility Benchmark
The Whiteboard Explained
How do I Validate my Members’ Benchmark Scores?
Why are Previous Benchmark Scores not Reflecting under your Benchmark Scores/ Leaderboard?
Manage Bookings and Attendance
How Can I Manually Book Members In?
Can I Book Non-members Into A Class?
Can I Book Leads Into A Class?
The Waiting List Explained
Checking A Member In
Troubleshooting Bookings
Troubleshooting QR Code
How do I track my Member Attendance?
Booking Badges
Cancellation Options (Staff)
Cancellation Statuses on Roster
General
Does Octiv have Access Control Set up & How can I Control Access for Entry?
How to Enable and Disable a Package from the Signup Widget
Package Sign Up Settings through the Widget:
Sign Up Widget Explained
Widget Set Up and Integrations
How do I change my Logo/ Signature/ Reply to email/ Disable or Enable Comms?
How to adjust members booking view
App: Buy packages
COVID-19 Feature
Exports
How do I find and activate CAP Programming
Accounts
Where Can I Find My Invoices?
How Do I Automate My Invoice Generation?
Creating Invoices
Sending Invoices
Editing Invoices
Deleting Invoices
Crediting Invoices
Recording Payments
Deleting Payments
Setting Up Your Debit Orders
Payment Processors
Comms
How do I disable or edit my Notifications?
Personalised Communication
How to send Comms from almost anywhere in the platform
Paystack (Online ADHOC payments RSA only)
Paystack Overview
Paystack - Setup and manage
Netcash (RSA only)
NetCash: How to integrate your account with Octiv
NetCash: Managing your debit batches via Octiv
NetCash - Set up & Manage PayNow
Three Peaks (RSA only)
Three Peaks: How to integrate your account with Octiv
Three Peaks: Managing your debit batches via Octiv
Stripe (Online ADHOC payments Rest of the World)
How to set up your Stripe Webhook
How to use Stripe
Members
Members Sign Up Journey
How to link Member Accounts in the App (switch accounts)
How can a member disable their email notifications
How can members view their finances in the Octiv app
How to buy top up sessions in the App
Hello. How can we help you?
Staff Management
Add or remove staff, adjust privileges and set up staff rates.
Packages
How to set up packages including categories and allocating classes, managing programmes and locations as well as how to add new packages to members.
Scheduling
Creating recurring and once of group classes as well as sessions. How to edit, adjust and manage your class and sessions schedule
Drop-Ins
Manage, set up and control once off or multiple group sessions for visitors
Leads
The leads functionality is a vital part in gaining member acquisition and tracking the leads through the sales pipeline.
PT Sessions
Use the Session functionality to load your private sessions
Workouts
Create, manage and allow your members to track their performance.
Manage Bookings and Attendance
How to mange your member and leads' bookings as well as attendance.
General
General questions ask about the platform such as setting up new packages, access control and using the widgets.
Accounts
Automate billing and accept once-off and recurring payments anywhere in the world. Manage your billing and direct debits from the accounts dashboard.
Comms
How you can use Octiv as a marketing, communication & growth tool
Paystack (Online ADHOC payments RSA only)
Paystack is a secure online payment gateway that’s integrated with Octiv to offer your clients once-off credit card payments.
Netcash (RSA only)
Automate billing and accept once-off and recurring payments through Netcash Debit Orders and Pay Now
Three Peaks (RSA only)
Three Peaks Debit Orders allows for automate billing. Meaning month to month debit orders
Stripe (Online ADHOC payments Rest of the World)
Stripe is a secure online payment gateway that’s integrated with Octiv to offer your clients once-off credit card payments.
Members
Insights to the members journey and app