---
title: Why is workout data incorrect or missing for a member?
description: Resolving missing or incorrect performance and workout data
---
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# Why is workout data incorrect or missing for a member?
## Resolving missing or incorrect performance and workout data
**Workout Not Displaying in the App**
See article: \[Why aren't WODs or workouts appearing in the member app?\]() for the full troubleshooting guide (package-programme linking and app reinstall).
**Performance Results Not Saving**
1\. Confirm the member submitted their score in the app — look for a submission confirmation message.
1. If the score requires validation, it will not appear on the leaderboard until a trainer validates it: **Workouts \>\> Benchmarks \>\> Validate**
2. If the score was submitted but does not appear even after validation, ask the member to reinstall the app and resubmit.
**Historical Workout Data Is Missing**
If a member's historical performance data (PRs, benchmark history) appears to be missing:
1. Confirm the member is logged in to the correct profile — they may have multiple accounts.
2. If data was recorded under a different email/profile, contact Octiv Support — they can investigate whether data recovery is possible.
**Benchmark Scores Not Appearing on Leaderboard**
Benchmark scores must be validated before they appear on the leaderboard: **Workouts \>\> Benchmarks \>\> Validate \>\> Search for member \>\> Validate or Reject**
Unvalidated scores remain visible to the member but do not appear publicly on the leaderboard.
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