Why is workout data incorrect or missing for a member?

Workout Not Displaying in the App
See article: [Why aren't WODs or workouts appearing in the member app?]() for the full troubleshooting guide (package-programme linking and app reinstall).

Performance Results Not Saving
1. Confirm the member submitted their score in the app — look for a submission confirmation message.

1. If the score requires validation, it will not appear on the leaderboard until a trainer validates it: Workouts >> Benchmarks >> Validate
2. If the score was submitted but does not appear even after validation, ask the member to reinstall the app and resubmit.

Historical Workout Data Is Missing
If a member's historical performance data (PRs, benchmark history) appears to be missing:

1. Confirm the member is logged in to the correct profile — they may have multiple accounts.
2. If data was recorded under a different email/profile, contact Octiv Support — they can investigate whether data recovery is possible.

Benchmark Scores Not Appearing on Leaderboard
Benchmark scores must be validated before they appear on the leaderboard: Workouts >> Benchmarks >> Validate >> Search for member >> Validate or Reject

Unvalidated scores remain visible to the member but do not appear publicly on the leaderboard.