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Where do I see Vitality bookings and how are they tracked?

Viewing and managing Vitality class bookings in Octiv

Viewing Vitality Bookings
Vitality bookings appear in your class schedule alongside regular bookings but are identifiable by the Vitality check symbol next to the member’s name. To view Vitality-specific bookings:

  1. Navigate to Schedule >> [Class] >> Attendees
  2. Members who booked using a Vitality credit will be marked with the vitality symbol next to their name

Reconciling Vitality Bookings with Discovery
If there are disputes about Vitality check-ins not registering with Discovery, collect the following and email VitalityFitness@discovery.co.za:

  • Member's name and surname
  • Class date and time
  • Screenshot of check-in/check-out from Octiv attendance log