What is Octiv CRM Pro and how is it different from the main platform?
Understanding the distinction between Octiv Fitness and Octiv CRM Pro
Octiv CRM Pro is a separate Octiv product from the core fitness platform. It is a CRM and marketing automation tool for fitness businesses and has its own support channel, knowledge base, and documentation.
Directing CRM Pro Queries
- CRM Pro support email: crmpro@octivfitness.com
- Do not forward CRM Pro queries to the main support@octivfitness.com address.
How to Tell If a Query Is About CRM Pro
CRM Pro queries typically involve:
- Marketing automation or email marketing campaigns.
- CRM pipelines, lead scoring, or sales tracking beyond the basic Octiv Leads feature.
- Custom reporting or business intelligence dashboards.
If a facility is asking about these topics, confirm whether they are using CRM Pro and redirect them accordingly.