What is Octiv CRM Pro and how is it different from the main platform?
Understanding the distinction between Octiv Fitness and Octiv CRM Pro
Octiv CRM Pro — Separate Product Octiv CRM Pro is a separate Octiv product from the core fitness platform. It is a CRM and marketing automation tool for fitness businesses and has its own support channel, knowledge base, and documentation. Directing CRM Pro Queries • CRM Pro support email: crmpro@octivfitness.com • Do not forward CRM Pro queries to the main support@octivfitness.com address. How to Tell If a Query Is About CRM Pro CRM Pro queries typically involve: • Marketing automation or email marketing campaigns. • CRM pipelines, lead scoring, or sales tracking beyond the basic Octiv Leads feature. • Custom reporting or business intelligence dashboards. If a facility is asking about these topics, confirm whether they are using CRM Pro and redirect them accordingly.