What are free class booking rules and how do they work?

Free classes are typically handled one of two ways in Octiv:

1. Zero-cost package: A package is created with a price of R0/€0, manually assigned to qualifying members. See article: How do I set up a free or promotional class package?
2. Drop-in session: A drop-in session is assigned to a member profile, allowing one free booking without a full package.

What Are Drop-Ins?
A drop-in is a single-session session that allows a member (or non-member) to book one class without a full membership package. Drop-ins are typically charged at a higher per-class rate than a package. Drop-ins differ from packages in that they do not include a recurring billing component — they are purchased or assigned as a one-time session.

Vitality Free Workout Bookings
Vitality members have access to free workout sessions through their Discovery membership. These must be booked specifically using the Vitality free workout option — a standard session booking will not count for Vitality points. See article: How do I link my Discovery Vitality account?

Where Do I Add Vitality Pricing?
Vitality drop-in pricing is configured in your Octiv settings under the Vitality integration section. Contact Octiv Support for guidance on configuring Vitality-specific package pricing for your facility.