---
title: How do Octiv Pay (Stripe) payouts and fees work?
description: See your Octiv Pay balance and payout timing, view Stripe’s per-transaction fees, and export your payments — all under Accounts › Payouts.
---
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# How do Octiv Pay (Stripe) payouts and fees work?
## See your Octiv Pay balance and payout timing, view Stripe’s per-transaction fees, and export your payments — all under Accounts › Payouts.
If your facility uses **Octiv Pay (powered by Stripe)**, everything to do with your payments and payouts is found under **Accounts \>\> Payouts**.
**When you get paid**
Your available funds are paid out to your bank automatically on a **T+3 business-day** schedule. To view or change it, go to **Accounts \>\> Payouts \>\> Recent Payouts \>\> See Details \>\> Update Payout Settings**. There's nothing you need to do to release a payout — a payment reaches your balance and pays out automatically once its status is **Succeeded**.
**SEPA Direct Debit** payments take a few extra business days to settle into your balance before they can be paid out, so they arrive a little later than card payments. This is Stripe's settlement timing, not an Octiv delay.
**Checking your balance**
Go to **Accounts \>\> Payouts \>\> Recent Payouts** and click **See Details**. Your balance is shown as:
- **On the way to your bank** — funds already sent to your bank.
- **Upcoming payouts (estimated)** — funds due to be paid out next.
- **Available in your balance** — funds ready to pay out.
- **Total balance** — the overall total.
**Seeing the fees on a payment**
There is no separate platform or tax invoice — Stripe's fees are deducted automatically from each payment and shown on the transaction itself. To see them, go to **Accounts \>\> Payouts \>\> Recent Payments** and click a transaction. Under **Payment details** you'll see:
- **Status** and **Date received**
- **Amount** — and, if the member was charged in a different currency to your payout currency, the **exchange rate** and converted amount (hover the **"i"** for an explanation, e.g. "Your customer was charged in GBP, but we'll transfer the funds to you in EUR")
- **Processing fees** (the **Stripe processing fee**)
- **Net** — what you actually receive after fees
- **Description** — e.g. the membership invoice reference
This per-transaction breakdown is the usual answer to "why doesn't the amount I received match the amount charged?" — the difference is the Stripe processing fee (and any currency conversion).
**Exporting your payments**
To export your Octiv Pay payments, use the **Export payments** option under **Accounts \>\> Payouts \>\> Recent Payments**.
1. Choose a **date range** — Today, Current month, Last 7 days, Last month, All, or Custom.
2. Choose your **columns** — a default set of **23** is selected (including ID, amount, fee, net/converted amount, currency, description, customer email, and invoice ID), and you can add more, up to **85** columns in total.
3. Run the export.
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