---
title: How do I undo a voided invoice?
description: Voided an invoice by mistake? Bring it back to Unpaid in Octiv with a R0.00 payment you then delete. No money moves.
---

[Skip to content](https://knowledge.octivfitness.com/how-do-i-undo-a-voided-invoice#main-content)

English

Show submenu for translations

[More support](https://knowledge.octivfitness.com/kb-tickets/new?hsLang=en)

![](https://knowledge.octivfitness.com/hs-fs/hubfs/appIcon.png?width=100&height=75&name=appIcon.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://knowledge.octivfitness.com/kb-tickets/new)
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://knowledge.octivfitness.com/?hsLang=en)
2. [Accounts](https://knowledge.octivfitness.com/accounts?hsLang=en)
3. [Member Billing & Payments](https://knowledge.octivfitness.com/accounts?hsLang=en#member-billing-payments)

# How do I undo a voided invoice?

## Restore a voided invoice to Unpaid, with its number and line items unchanged

If an invoice was voided by mistake, you can bring it back to **Unpaid** with a R0.00 payment that you then delete. No money moves, and the invoice keeps its number and line items.

1. Go to **Accounts \>\> Invoices** and find the voided invoice. Its **⋮ (Actions)** menu only offers **View**, so click **View** to open it.
2. Under **Payments**, click **Record Payment**. The amount is filled in for you: change **Amount** to **0.00**. You can add a reference such as "Undo void" if you like. Click **Submit**.
3. The invoice status changes from **Voided** to **Unpaid**, with the full amount outstanding.
4. On the R0.00 payment line, click **Delete**, then click **OK** to confirm.

The invoice is now **Unpaid** again, with its original line items and the full amount outstanding. There's no payment or credit note left behind, and the R0.00 payment doesn't appear under **Accounts \>\> Payments**.

You can now record the real payment, send the invoice, or let the member pay it as usual.

**Related articles**

- [How do I cancel an invoice or issue a credit note?](https://knowledge.octivfitness.com/how-do-i-cancel-an-invoice-or-issue-a-credit-note?hsLang=en)
- [How do I record a manual or ad-hoc payment?](https://knowledge.octivfitness.com/how-do-i-record-a-manual-or-ad-hoc-payment?hsLang=en)
- [How do I send out my invoices?](https://knowledge.octivfitness.com/how-do-i-send-out-my-invoices?hsLang=en)

- [Getting Started](https://knowledge.octivfitness.com/getting-started?hsLang=en)
- [Members](https://knowledge.octivfitness.com/members?hsLang=en#main-content)

    - [Attendance & Tracking](https://knowledge.octivfitness.com/members?hsLang=en#attendance-tracking)
    - [Packages & Billing](https://knowledge.octivfitness.com/members?hsLang=en#packages-billing)
    - [Profiles & Setup](https://knowledge.octivfitness.com/members?hsLang=en#profiles-setup)
    - [Contracts & Waivers](https://knowledge.octivfitness.com/members?hsLang=en#contracts-waivers)
- [Staff Management](https://knowledge.octivfitness.com/staff-management?hsLang=en)
- [Leads](https://knowledge.octivfitness.com/leads?hsLang=en)
- [Packages](https://knowledge.octivfitness.com/packages?hsLang=en#main-content)

    - [Lead Drop Ins](https://knowledge.octivfitness.com/packages?hsLang=en#lead-drop-ins)
    - [Member Packages](https://knowledge.octivfitness.com/packages?hsLang=en#member-packages)
    - [Location specific packages](https://knowledge.octivfitness.com/packages?hsLang=en#location-specific-packages)
- [Scheduling](https://knowledge.octivfitness.com/scheduling?hsLang=en)
- [Accounts](https://knowledge.octivfitness.com/accounts?hsLang=en#main-content)

    - [Member Billing & Payments](https://knowledge.octivfitness.com/accounts?hsLang=en#member-billing-payments)
    - [Your Octiv Subscription](https://knowledge.octivfitness.com/accounts?hsLang=en#your-octiv-subscription)
- [Payment Gateways](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#main-content)

    - [GoCardless](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#gocardless)
    - [Stripe](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#stripe)
    - [Paystack](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#paystack)
    - [Three Peaks](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#three-peaks)
    - [Netcash](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#netcash)
    - [Sepa](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#sepa)
- [Store](https://knowledge.octivfitness.com/store?hsLang=en#main-content)

    - [Products](https://knowledge.octivfitness.com/store?hsLang=en#products)
    - [Sales](https://knowledge.octivfitness.com/store?hsLang=en#sales)
- [Comms](https://knowledge.octivfitness.com/comms?hsLang=en)
- [Reports & Data](https://knowledge.octivfitness.com/reports-data?hsLang=en)
- [Check in](https://knowledge.octivfitness.com/check-in?hsLang=en)
- [Workouts](https://knowledge.octivfitness.com/workouts?hsLang=en)
- [Octiv Explore](https://knowledge.octivfitness.com/octiv-explore?hsLang=en)
- [Vitality](https://knowledge.octivfitness.com/vitality?hsLang=en)
- [Settings](https://knowledge.octivfitness.com/settings?hsLang=en#main-content)

    - [Integrations](https://knowledge.octivfitness.com/settings?hsLang=en#integrations)
- [Add-ons](https://knowledge.octivfitness.com/add-ons?hsLang=en)
- [For Members](https://knowledge.octivfitness.com/for-members?hsLang=en)

[![Chill listening crop-3](https://knowledge.octivfitness.com/hs-fs/hubfs/social%20octiv-1.png?width=24&height=24&name=social%20octiv-1.png "Chill listening crop-3")](http://www.octivfitness.com)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Octiv