How do I set or change the booking and cancellation threshold?
Set how close to a class members can book in or cancel out — on a single class or a whole series, from the calendar in Scheduling.
A threshold controls how close to a class members can book into it or cancel out of it. You can set it on a single class instance or on a whole series.
Setting the threshold
- In Scheduling, open the class on the calendar and click Actions.
- Choose Edit Instance to change just that one class, or Edit Series to change the whole recurring series.
- In the Bookings section, set your booking threshold (how close to start time members can still book) and cancellation threshold (how close to start time they can still cancel without penalty).
Threshold options
The cancellation threshold can be set in 30-minute intervals from 30 minutes up to 12 hours, and then 1, 2, or 3 days.
How the cancellation threshold works
Once the threshold has passed, a member who cancels is treated as a late cancellation.
Worked example: with a 2-hour cancellation threshold on an 18:30 class, any cancellation made after 16:30 counts as a late cancellation.