---
title: How do I see a member's billing date or subscription status?
description: Finding billing dates, subscription status, and payment history
---

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# How do I see a member's billing date or subscription status?

## Finding billing dates, subscription status, and payment history

**View a Member's Next Billing Date**  
**Accounts \>\> cards / subscriptions \>\> search for member \>\> Next Billing Date column**

**View Payment History and Invoices**  
**Accounts \>\> Invoices \>\> search by member name or date range**

Filter by status — Open, Paid, Unpaid— to find outstanding invoices quickly.

**How to Make Sure a Member Is on the Debit Batch**  
For a member to appear in a debit batch they must:

1. Have an active package assigned to their profile.
2. Have debit order set as their payment type (not Cash/EFT).
3. Have valid debit order details (bank account / mandate) on record.

Check all three via: **Members \>\> Manage \>\> \[Member\] \>\> Billing & Package**

**Why Is a Member Not Appearing in the Debit Batch?**  
The most common reasons:

- No active package assigned — assign the correct package.
- Payment type is not set to Debit Order. Your settings under **Sign-Up \>\> settings** determine which batch they will appear in
- Debit mandate is missing or inactive — re-send the mandate onboarding link.

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