How do I create an Octiv profile for a child?
Setting up child member profiles in Octiv
Every Profile Requires a Unique Email Address
Octiv requires a unique email address for each profile. Children who do not have their own email address can be registered using a variation of a parent's email address.
Option 1 — Email Sub-addressing (Recommended)
Most email providers (Gmail, Outlook, etc.) support sub-addressing using a + symbol. For example:
- Parent email: parent@gmail.com
- Child profile email: parent+child@gmail.com
Emails sent to the child's address will still arrive in the parent's inbox. Use this as the child's Octiv email address.
Option 2 — Contact Octiv Support
If you need guidance on setting up family accounts or linking a child to a parent profile, contact support@octivfitness.com for advice specific to your facility's setup.
Adding a Child to an Existing Member's Profile
Direct family/household account linking within a single profile is not currently a self-service feature. Contact Octiv Support to discuss the options available for your facility.