---
title: How do I cancel a member's booking or membership?
description: Step-by-step guide for admin-side cancellations
---
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# How do I cancel a member's booking or membership?
## Step-by-step guide for admin-side cancellations
**Cancelling a Single Class Booking**
Navigate to the class in the schedule and remove the member from the booking: **Schedule \>\> \[Class\] \>\> Attendees \>\> \[Member\] \>\> Remove**
**Cancelling a Membership (Package)**
1\. Go to **Members \>\> Manage \>\> \[Member Name\]**.
1. Navigate to the Packages tab.
2. Click Actions next to the relevant package.
3. Select Cancel or add an end date to the package.
⚠ Cancelling a package does not automatically remove the member's access immediately in all cases. Confirm the member's status changes to Inactive if they should no longer have access to the facility.
**Recurring bookings must be deactivated separately**
Deactivating a member — or scheduling a deactivation — does **not** automatically end their **recurring bookings** (a member's standing weekly spot in a class). If the member has one, deactivate it separately, or they'll keep a place in future classes: **Scheduling \>\> Recurring Bookings** \>\> find the member's booking \>\> **⋮ (Actions) \>\> Deactivate**. Use the **Status** filter to check for active recurring bookings. [See *What's the difference between Recurring Events and Recurring Bookings?*](https://knowledge.octivfitness.com/whats-the-difference-between-recurring-events-and-recurring-bookings?hsLang=en)
**Member Still Has Access After Cancelling**
If a member still appears to have access after their membership was cancelled:
1. Check the member's profile for any additional active packages.
2. Confirm the cancellation took effect by checking the package end date.
3. If access persists incorrectly, contact Octiv Support.
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