How do I buy a package in the Octiv app?
Purchasing memberships and packages as a member
Buying a Package Through the App
1. Open the Octiv app.
- Navigate to Packages.
- Select Buy New Package & browse available packages and select the one you want.
- Complete the purchase
Package Not Appearing in the App
If you cannot see a package you expect to purchase, contact your facility — the package may need to be manually assigned to you, or it may be a hidden package not available for self-purchase.
I Bought the Wrong Package — Can I Get a Refund?
Contact your facility with the package name and purchase date so that they can investigate the purchase and assist you
Can I Buy a Drop-In for a Friend?
Each Octiv profile is individual and tied to a unique email address. Packages purchased on your account cannot be transferred to another person's account. Your friend would need their own Octiv profile to book a drop-in session.
Where Can I View My Invoices in the App?
Invoices, both paid and unpaid, and payment history are visible in the app under My Profile >> Billing >> Invoices.