How can I manually book members in?
Staff booking members into classes and sessions, including overrides.
Staff can manually book members into classes and sessions when needed. As best practice, encourage members to book and cancel their own sessions in the Octiv app where possible — it helps them manage their own schedule and credits — but staff can always step in.
How to book a member manually
Go to Scheduling >> Calendar, select the class or session, click Add Booking, choose user type Member, search for and select the member, then Book.
Staff overrides members don't have
Unlike members, staff can book:
- Into a full class — even when it's showing as full (exceeding capacity).
- After the booking threshold has closed.
- With no session credits left — the booking still goes through and the member's session balance goes negative. (Members can't book once credits are exhausted or the threshold has closed.)
Promoting a waitlisted member
If a spot opens and you want to move someone up: Scheduling >> [Class] >> Waitlist >> [Member] >> convert to booking.
When manual booking is useful
For example: a member is having trouble with the app, doesn't use the app (e.g. no smartphone), or an overbooking exception has been approved by management.